Return Policy

Last updated:

1. Overview

At Vrexalonscyx, we want you to be satisfied with your purchase. This Return Policy outlines the conditions and procedures for returning products and requesting refunds. This policy applies to all products purchased through our website at https://vrexalonscyx.ddd.

2. Company Information

Vrexalonscyx
Kungsgatan 8, 111 43 Stockholm, Sweden
Email: connect-us@vrexalonscyx.world
Website: https://vrexalonscyx.world

3. Right of Withdrawal (EU Consumer Rights)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive (Directive 2011/83/EU) and Swedish Distance and Off-Premises Contracts Act (Lag om distansavtal och avtal utanför affärslokaler, SFS 2005:59).

To exercise your right of withdrawal, you must inform us of your decision to withdraw by sending a clear statement to our email address: connect-us@vrexalonscyx.world. You may use any unambiguous written statement.

The withdrawal period expires 14 calendar days after the day on which you or a third party indicated by you (other than the carrier) physically receives the goods.

4. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 14 calendar days of receiving the product.
  • The product must be in its original, unopened, and sealed packaging.
  • The product must not be damaged, used, or tampered with.
  • You must provide proof of purchase (order confirmation or receipt).

Due to health and hygiene regulations applicable to dietary supplements, we cannot accept returns of products that have been opened or where the seal has been broken, unless the product is defective or was delivered in error.

5. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened or where the safety seal is broken (unless defective).
  • Products returned after the 14-day withdrawal period.
  • Products that show signs of use, damage, or tampering not caused during shipping.

6. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact us via email at connect-us@vrexalonscyx.world within 14 days of receiving your order.
  • Include your order number, the reason for the return, and your preferred resolution (refund or replacement).
  • Our team will respond within 2 business days with return instructions, including the return shipping address.
  • Pack the product securely in its original packaging and ship it to the provided address.

7. Return Shipping Costs

If you exercise your right of withdrawal, you are responsible for the cost of returning the product to us, unless the product is defective or was delivered in error, in which case we will cover the return shipping costs.

8. Refund Process

Once we receive and inspect your returned product, we will notify you of the status of your refund:

  • Approved returns: Refunds will be processed within 14 calendar days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.
  • Declined returns: If the product does not meet the return conditions, we will notify you and may return the product to you at your expense.

Refunds include the full product price and the standard delivery cost of the original order. If you chose a delivery option more expensive than the standard delivery, we will refund only the standard delivery cost.

9. Defective or Incorrect Products

If you receive a product that is defective, damaged during shipping, or different from what you ordered, please contact us within 14 days of receiving the product. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.

In such cases, please provide:

  • Your order number.
  • A description of the issue.
  • Photographs of the defective or incorrect product, if applicable.

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • Check your bank account or payment provider again.
  • Contact your bank or credit card company, as processing times may vary.
  • If you have completed these steps and still have not received your refund, please contact us at connect-us@vrexalonscyx.world.

11. Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under applicable Swedish and EU law. You may have additional rights under the Swedish Consumer Sales Act (Konsumentköplagen, SFS 2022:260) and other consumer protection legislation.

For disputes that cannot be resolved directly with us, you may contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at www.arn.se. You may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

12. Changes to This Return Policy

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Return Policy, please contact us at:

Vrexalonscyx
Kungsgatan 8, 111 43 Stockholm, Sweden
Email: connect-us@vrexalonscyx.world